Web based helpdesk software and support solution, My Little Helpdesk.
Canned Replies, Robust email poller, Custom fields, Powerful admin, NLTM/LDAP support, Skinable (Templates), Turn customer emails into support requests.
Built on nearly two decades of IT service support and managemnt expertise, My Little Helpdesk enables institutions to deliver, fast, effective and measurable support.
Incidents can be raised via e-mail or logged directly into the helpdesk software, providing a straight forward way of registering, centrally managing and reporting on the progress of support requests.
The helpdesk software enables the delivery of a fully managed support function across your establishment while providing IT support staff with the required tools to enable them to do their job effectively.
August Special Offers
Get £30 off when you buy My Little Helpdesk or Get you first month free when you host your helpdesk with us. Find out more....
[ Help Desk Demo ] [ Buy It Now ] [ Hosted Helpdesk Service ]
[ Help Desk Demo ] [ Buy It Now ] [ Hosted Helpdesk Service ]
My Little Helpdesk Feature List.
For a full feature list please take a look here| Complete email management | File downloads included | Announcements area |
| Unlimited queues | Unlimited staff | Unlimited requests |
| Canned responses | Multiple databases supported | Two minute install |
| Powerful admin area | VNC & RDP support | PDA/SmartPhone support |
| Themed with templates | AJAX user interface for smarter more efficient working | Custom fields |
| Mass merge, delete, assign and update requests | Full audit trail | Private notes |
| AD/LDAP support | One click insert knowledge base link into responses | Full spell checker included |
| Knowledge base included | File upload facility | One click PDF generation |
| Customisable email templates | One click previous customer history | SLA Management |
| Web based install wizard | Web based upgrade wizard | Comprehensive search engine. |